Little Dot Warranty Policy and Conditions

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Peace Of Mind

 

Are you intrigued by our Little Dot amplifiers but worry about the process if, Heaven forbid, something were to go wrong?  Rest assured, our Little Dot products are backed by arguably the best, and most customer-friendly warranty policy in the business for your peace of mind!  Please do note however that our warranty and support only applies to Little Dot amplifiers sold through direct sales or through our Authorized Resellers.  We cannot provide any warranty or support for Little Dots acquired through unauthorized or gray market sellers.

 

• If on the chance a functional problem arises within the first 3 months (we've found that if issues occur, the vast majority crop up within the first month or two) of your warranty period and you send it back to us for repair, we will reimburse you the full return shipping amount once we receive it so there is absolutely no out-of-pocket cost to you!
• From 3 months until the end of your warranty period, if a functional problem arises we will reimburse you for half of the return shipping cost once we receive it. 
  
• From warranty expiration to as long as you own your Little Dot, repair/labor/parts are always free - the only thing you are responsible for is shipping costs.
• Vacuum tubes are not covered under warranty as they are a consumable item, however if there are functional issues with a tube, we can provide a free replacement(s) for just the cost of shipping.

As you can see, we stand behind our products and are fully committed to providing the best ownership experience we can provide.  Again, our warranty only applies to Little Dots sold through direct or authorized resellers as otherwise we cannot guarantee the initial quality and A-stock, new status of Little Dots sold through unauthorized or gray market sellers. 

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If your Little Dot product does not work properly due to a defect in materials or workmanship, Little Dot (hereby known as the “warrantor”) will, for the duration of your specific product’s warranty period (1 year for Little Dot MK IV, 2 years for Little Dot MK IV SE), at its option either (a) repair your product with new or refurbished parts, or (b) replace it with a new or refurbished product. The decision to repair or replace is up to the warrantor.

This warranty does not cover any product subjected to misuse or accidental damage, and products that clearly been misused or abused will be subject to cost-based charges for repair.
This warranty only applies to Little Dot amplifiers sold through official channels. Warranties are transferable to second-hand users, however only labor and parts are covered. Proof of purchase will be required for all warranty claims.

Vacuum tubes are guaranteed not to DOA or fail within a three-month time-period after purchase. No additional warranty applies to vacuum tubes either sold by or included as stock through Little Dot.
Your Little Dot’s warranty period is locked in at the time of purchase. If at a future date the warranty period for your product model changes, your warranty period will not change. In case of any changes to warranty period or warranty details, you will be grandfathered in at the warranty period and details specified when you made your purchase.

Except as provided above or in areas prohibiting thus, Little Dot makes no other warranties either expressed or implied.